An Insider’s Look: Using Apple Pay at Lowe’s in 2024

I was recently at Lowe’s shopping when I tried using Apple Pay on their Chevron gas pump terminal, which is something that I do often on my phone with Bank and the Apple Wallet application.

People who have already used Apple Pay at Lowes shared their knowledge, which was combined with insightful contributions from both customers and store workers.

There was some confusion about my payment attempt using Apple Pay for the first time at Lowe’s. We took some minutes looking for the contactless payment point since the receptionist had no idea what I was talking about.

The whole thing took less than a minute once we had it sorted out. Another visit, however, highlighted the need for better training and consistency across stores. I faced some problems at the self-service booth.

So, I went to get the help of the manager since the clerk was not very helpful. However, some other employees solved all the technical issues.

Although my personal experiences were quite mixed, let’s have a look at other people’s experiences online.

Someone in a Reddit thread wrote, “I’m convinced corporate is actively trying to ruin the customer experience,” relating recent changes to department layout and the impact on efficiency.

This was another on the same topic:’shockingly unprofessional experience—the cashier was so rude.

There were, of course, positive ones, too. One employee said, “We just had a Lowe’s washer delivered in Philadelphia. The delivery gentleman went above and beyond, carefully maneuvering the appliance through tight spaces and ensuring a successful installation.”

The other employee didn’t go into further detail but instead complimented the delivery team for their outstanding service. As with any retail experience, it is indeed clear that individual experiences will differ greatly.

As Lowe’s continues to get better at implementing contactless payments, it is quite important to educate its employees, streamline the processes, and have open communication with its customers.

This ensures a complete capitalization of this new innovative payment solution for better shopping at the home improvement giant.